Hello and welcome, green-thumbed friends! At Vigoro Planters Store, we’re committed to making your gardening journey as smooth and enjoyable as possible. Below you’ll find answers to our most frequently asked questions. If you don’t find what you’re looking for, our friendly customer care team is always ready to help!
🌿 Product Questions
What types of gardening products do you offer?
We offer a wide range of gardening essentials including barrel planters, elevated garden beds, garden fencing, flowers, stakes, statues, tools, wire, grass seed, hydroponic gardening systems, indoor plants, landscape edging, fabric, rocks, and lawn care supplies. Everything you need to create your dream garden!
Are your products suitable for beginner gardeners?
Absolutely! We cater to gardeners of all experience levels, from beginners to experts. Our product descriptions include difficulty levels and we offer a range of options to suit every skill level.
Do you offer organic gardening products?
Yes, we offer a selection of organic gardening supplies, including organic seeds, natural fertilizers, and eco-friendly gardening tools. Look for the “organic” tag on our product pages.
🚚 Shipping & Delivery
How long does it take to process and ship my order?
We process orders within 1-2 business days. After processing, shipping times vary based on your selected method: Standard Shipping (DHL/FedEx) takes 10-15 days, while Free Shipping (EMS) takes 15-25 days after shipment.
What shipping methods do you offer?
We offer two convenient options: Standard Shipping via DHL or FedEx for $12.95, and Free Shipping via EMS for orders over $50.
Do you ship internationally?
Yes! We ship worldwide to most countries, excluding only a few remote areas in Asia and other locations. During checkout, you can enter your address to confirm we deliver to your location.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with your tracking number. You can use this to follow your package’s journey right to your doorstep.
💳 Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to ensure your payment information remains secure and protected.
Do I need to create an account to place an order?
While creating an account allows you to track orders more easily and saves your information for future purchases, you can also check out as a guest.
↩️ Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date you receive your items. If any product doesn’t meet your expectations, you can initiate a return for a refund or exchange.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order number and details about the product you’d like to return. We’ll guide you through the simple process.
What condition do items need to be in for returns?
Items must be in their original condition, unused, and in their original packaging to qualify for a return. Some exceptions may apply for defective products.
🌎 International Orders
Are there any additional fees for international orders?
While we don’t charge additional fees, some countries may impose import taxes or customs duties. These fees are the responsibility of the customer and are not included in our product or shipping costs.
What if my country isn’t listed at checkout?
If you can’t find your country during checkout, it may be one of the few remote locations we’re unable to ship to. Please contact us at [email protected] to confirm.
📦 Product Care & Support
Do you provide gardening advice or planting guides?
While we focus on providing quality products, our blog contains helpful tips and guides for various gardening projects. Feel free to browse our resources for inspiration and guidance!
What if I receive a damaged product?
We carefully package all items to prevent damage during transit. However, if you receive a damaged product, please contact us immediately at [email protected] with photos of the damage, and we’ll quickly resolve the issue.
Still have questions? Our friendly customer care team is always here to help you at [email protected]. We typically respond within 24 hours during business days.
Happy Planting!
The Vigoro Planters Store Team