Shipping Information
At Vigoro Planters Store, we strive to get your gardening essentials to you as quickly and efficiently as possible. Here’s how we handle your order:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
We offer two convenient shipping options to meet your needs:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
- Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.
Please note: These timeframes are estimates and may vary slightly depending on your location and customs processing. Currently, we ship globally with the exception of some Asian countries and remote areas.
Returns & Exchanges Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Return Timeframe
We accept returns and exchanges within 15 days of the delivery date.
Condition of Items
To be eligible for return or exchange, items must be:
- Unused and in the same condition as received
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Due to hygiene reasons and product nature, the following items cannot be returned or exchanged:
- Grass Seed (Perishable product with limited shelf life)
- Hydroponic Growing Media (Hygiene reasons – cannot be resold once opened)
- Indoor Plants (Living products that may be affected by transport)
- Garden Flowers (Perishable nature and seasonal considerations)
- Customized or Personalized Items (Made specifically to customer specifications)
Return Process
Follow these simple steps to return an item:
- Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” and include your order number.
- Receive Instructions: We’ll respond within 48 hours with return authorization and shipping instructions.
- Package Items: Securely pack the item(s) in the original packaging.
- Ship Back: Send the package to our return address (provided in your authorization email).
- Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.
Refund Timeline and Methods
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Refund Methods:
- Credit/Debit Cards: Refunded to original card (Visa, MasterCard, JCB)
- PayPal: Refunded to your PayPal account
Depending on your payment provider, it may take additional time for the refund to appear on your statement.
Exchanges
We replace items if they are defective or damaged upon arrival. If you need to exchange an item for a different size or color, please follow the return process above and indicate that you would like an exchange. We’ll process the exchange once we receive your returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged/defective items.
Need Help?
Our customer care team is happy to assist with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 48 hours.
Thank you for choosing Vigoro Planters Store for your gardening needs. We appreciate your business and are committed to ensuring your satisfaction with our products.
Happy Gardening!
The Vigoro Planters Store Team